Policy Updated: November 2025
Refund & Cancellation Policy
We want you to feel confident using our proxies. If you’re not satisfied, you’re protected by a straightforward 14-day refund policy with no qualifiers or exceptions.
14-Day Refund
- Full refund within 14 days of purchase
- No questions asked — no usage limits or conditions
- Issued to the original payment method
Cancellations
- Cancel any time from your dashboard
- Access continues until the end of the current billing period
- After 14 days, refunds are not guaranteed
Payments & Refunds
- We use Paddle as our Merchant of Record
- Refunds are processed by Paddle to the original payment method
- Typical timing: 3–10 business days (varies by bank)
1 How to Request a Refund
Submit within 14 days
Email [email protected] with your order number or request through your account dashboard.
Verification
We confirm the order details and submit the refund via Paddle. No explanation is required.
Refund issued
Paddle refunds to your original payment method. Processing times depend on your provider.
2 Common Questions
No. Our refund policy is unconditional within 14 days for all purchases, including subscriptions and renewals.
Refunds are processed by Paddle and returned to the original payment method used at checkout.
Yes. You may cancel any time. Access remains active until the end of your current billing period. If you are within 14 days of purchase, you can also request a refund.
Refund Timelines
Cards (Visa/Mastercard/AmEx)
Typically 3–10 business days depending on your bank.
PayPal (if used)
Usually 24–72 hours back to your PayPal balance.
Other methods (Apple/Google Pay)
Timing varies by provider and issuing bank.