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Refund & Cancellation Policy

Policy updated: November 2025

We want you to feel confident using ProxiesSeller. If you’re not satisfied, you’re protected by a straightforward 14-day refund policy. You can also cancel anytime from your dashboard.

14-day refundNo questions askedCancel anytimePaddle processing

1. 14-Day Refund

Full refund within 14 days of purchase.

  • Full refund within 14 days
  • No questions asked — no usage limits or conditions
  • Issued to the original payment method
After 14 days
After 14 days, refunds are not guaranteed and may be declined at our discretion.

2. Cancellations

  • Cancel anytime from your dashboard
  • Access continues until the end of the current billing period
  • Cancellation stops future billing

Cancelling does not automatically trigger a refund. If you want a refund, submit a request within the 14-day window.

3. Payments & Refunds (Paddle)

  • We use Paddle as our Merchant of Record
  • Refunds are processed by Paddle to the original payment method
  • Typical timing: 3–10 business days (varies by bank/provider)

4. How to Request a Refund

1
Submit within 14 days

Your refund request must be sent within 14 days of purchase.

2
Send order details

Email [email protected] with your order number, or request via your dashboard.

3
Refund issued

We verify the order and submit the refund via Paddle. No explanation required.

Verification
We confirm the order details and submit the refund through Paddle. No explanation is required.

5. Common Questions

Are there any exceptions or conditions?

No. Within 14 days you can request a full refund — no usage limits and no conditions.

How are refunds sent?

Refunds are processed by Paddle and returned to your original payment method.

Can I cancel without a refund?

Yes. You can cancel anytime; access remains active until the end of the current billing period.

Refund Timelines

Credit Card

Cards (Visa/Mastercard/AmEx)

Typically 3–10 business days depending on your bank.

PayPal

PayPal (if used)

Usually 24–72 hours back to your PayPal balance.

Other Methods

Apple/Google Pay or local methods

Timing varies by provider and issuing bank.

This policy applies to purchases from ProxiesSeller via Paddle. If you have questions about your order, include your receipt or order number for faster assistance.

Contact

For refund requests or questions, contact support and include your order number for the fastest response:

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